KB5031356 and KB5032189 Fail to install 0x800f0922

When you try to install the October 2023 or November 2023 Cumulative Update KB5031356 (19045.3570) or KB5032189 (19045.3693), the update attempts to install and then rolls back the installation. The CBS logs contain the following entries:

Info                  CSI    000027dc The queue has completed running, and AI failures have occured.
Info                  CSI    000027dd ==Error Summary Start==
Error                 CSI    000027de (F) Installer: Edge Installer Binary Name: EdgeAI.dll ErrorCode: 80070002 Phase: 39   Mode: Delta Component: NONE[gle=0x80004005]
Info                  CSI    000027df ==Error Summary End==
Error                 CBS    Startup: Failed to process advanced operation queue, startupPhase: 0.  A rollback transaction will be created. [HRESULT = 0x800f0922 - CBS_E_INSTALLERS_FAILED]
Info                  CBS    Setting ExecuteState key to: CbsExecuteStateInitiateRollback | CbsExecuteStateFlagAdvancedInstallersFailed
Info                  CBS    SetProgressMessage: progressMessageStage: -1, ExecuteState: CbsExecuteStateInitiateRollback | CbsExecuteStateFlagAdvancedInstallersFailed, SubStage: 0
Info                  CBS    Progress: UI message updated. Operation type: Update. Stage: 1 out of 1. Rollback.
Info                  CBS    Setting original failure status: 0x800f0922, last forward execute state: CbsExecuteStateResolvePending


Info                  CSI    00000006@2023/11/11:14:19:15.636 Found Edge folder path 'C:\Program Files (x86)\Microsoft\Edge'
Info                  CSI    00002778 Performing 1 operations as follows:
  (0)  LockComponentPath: flags: 0 comp: {l:16 b:8444060daa14da01d11300008809a809} pathid: {l:16 b:8444060daa14da01d21300008809a809} path: [l:110]'\SystemRoot\WinSxS\amd64_microsoft-windows-edgechromium_31bf3856ad364e35_10.0.19041.3570_none_74468d3311216ae2' pid: 988 starttime: 133441858113156793
Info                  CSI    00000007@2023/11/11:14:19:15.651 EdgeUninstalledKey registry path  ['SOFTWARE\Microsoft\EdgeUpdate']
Info                  CSI    00000008@2023/11/11:14:19:15.651 EdgeUninstalledKey32BitView registry path  ['SOFTWARE\WOW6432Node\Microsoft\EdgeUpdate']
Info                  CSI    00000009@2023/11/11:14:19:15.651 Edge was not Uninstalled By User
Info                  CSI    0000000a@2023/11/11:14:19:15.651 Attempting to install Edge on the device version: [l:9]'92.902.67'
Info                  CSI    0000000b@2023/11/11:14:19:15.651 Preparing to install Edge
Info                  CSI    0000000c@2023/11/11:14:19:15.651 Successfully opened software hive
Info                  CSI    0000000d@2023/11/11:14:19:15.651 Successfully opened system hive
Info                  CSI    0000000e@2023/11/11:14:19:15.651 Preparing to apply WIM, path is 'C:\WINDOWS\WinSxS\amd64_microsoft-windows-edgechromium_31bf3856ad364e35_10.0.19041.3570_none_74468d3311216ae2\Edge.wim'
Info                  CSI    0000000f@2023/11/11:14:19:15.651 Applying WIM to a temporary folder [l:74 ml:75]'C:\WINDOWS\WinSxS\Temp\PendingRenames\de35f64e-5836-4aa6-92b0-dd0bce85f763'
Info                  CSI    00000010@2023/11/11:14:19:17.770 WIM apply successful
Info                  CSI    00000011@2023/11/11:14:19:17.770 Skipping the folder ['C:\Program Files (x86)\Microsoft\Edge'] move, as it already exists
Info                  CSI    00000012@2023/11/11:14:19:17.770 Skipping the folder ['C:\Program Files (x86)\Microsoft\EdgeUpdate'] move, as it already exists
Info                  CSI    00000013@2023/11/11:14:19:17.770 Successfully moved edge files to the actual location
Info                  CSI    00000014@2023/11/11:14:19:17.770 Skipping apply of registry file ['C:\Program Files (x86)\Microsoft\EdgeUpdate\EdgeUpdate.dat']
Info                  CSI    00000015@2023/11/11:14:19:17.785 Successfully loaded hive file path: 'C:\Program Files (x86)\Microsoft\Edge\Edge.dat'
Info                  CSI    00000016@2023/11/11:14:19:17.785 Failed to update software hive for Edge HRESULT_FROM_WIN32(ERROR_FILE_NOT_FOUND)
Error                 CSI    00002779@2023/11/11:14:19:17.785 (F) onecore\base\wcp\plugins\edgeai\dll\edgemanager.cpp(1391): Error HRESULT_FROM_WIN32(ERROR_FILE_NOT_FOUND) originated in function Windows::WCP::EdgeInstallerAI::CEdgeManager::InstallEdge expression: hrErrorCode

The standard fixes for 0x800F0922 may not help.


The above issue happens if Microsoft Edge has been uninstalled from the computer. As a result, the update fails to service the Edge browser.


Please reinstall Edge to resolve the issue.

Download Microsoft Edge: https://www.microsoft.com/en-us/edge/download?form=MA13FJ

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Ramesh Srinivasan is passionate about Microsoft technologies and he has been a consecutive ten-time recipient of the Microsoft Most Valuable Professional award in the Windows Shell/Desktop Experience category, from 2003 to 2012. He loves to troubleshoot and write about Windows. Ramesh founded Winhelponline.com in 2005.

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